Daily Bookmarks 12/22/2007
For higher pay, learn to say you’re sorry – Oct. 17, 2007 – Ask Annie Annotated
Fortune Magazine article that cites a study showing a direct correlation between income and a willingness to apologize. So how do we create organizational cultures where people feel open to admit mistakes and apologize (and hopefully learn from those mistakes)? I wonder if a correlation also exists between people who learn more effectively from their mistakes and those who are willing to apologize (and therefore with better pay).
People earning over $100,000 a year are almost twice as likely to apologize after an argument or mistake as those earning $25,000 or less, the survey found…They were also asked whether they would apologize in three situations: when they felt they were entirely to blame for a problem; when they thought they were only partly at fault; and when they believed they were blameless.In all three cases, “a person’s willingness to apologize was an almost perfect predictor of their place on the income ladder,” the study says.