Recently I’ve been working on a Captivate tutorial to help our facilitators better understand the thought process of troubleshooting a specific part of their course setup. This is basically a software simulation with an avatar & audio. Most slides have a clickable area within the LMS interface. This click box has both a hint caption and a failure caption. Each slide also has a hint button to give learners some extra tips.
The hint button was working fine, but I noticed during testing that some of the time the failure caption wasn’t showing up. I saw it some of the time, but not consistently. After a few tries, I figured out that the failure caption only appeared if the Hint button had already been clicked. If you skipped the hint and went right to trying to perform the action, you didn’t get any feedback at all.
I played with the timing and pause settings, but still got the same behavior (or created some new glitchy problem). I also noticed that a few of my slides were working just fine without any change to those settings. A-ha! The difference on the slides that were working was the order in the timeline. To get the failure captions to appear, the click box needs to be above the hint button in the timeline.
It’s a simple solution, but I was feeling frustrated this afternoon until I figured it out. I want to record the solution so if this comes up again I will know to try this.
Has anyone else run into this issue? I’m using Captivate 3; I’m curious whether the same holds true for Captivate 4.